Help Centre
Answers to the most frequent questions about sizes, connections, water pressure and installation, and about orders, delivery, payment, returns and warranty. If you cannot find what you need, write to us.
Which countries and zones do you ship to?
We ship to mainland Spain and the Balearic Islands, to the Canary Islands, Ceuta and Melilla, to the 27 European Union countries and to the United Kingdom. Only these destinations can be selected at checkout.
How much does shipping cost and how long does it take?
Shipping is free to every zone, with no minimum order. Spain (whole territory): 2–7 business days. European Union and the United Kingdom: 6–8 business days. Bulky items such as toilets, basins or water heaters may travel on a pallet. Full times, carriers and customs conditions are on the Shipping and Payment Methods page.
How can I track my order?
When the order leaves the warehouse you receive an email with the tracking number. You can also check the status under “My orders” in your account.
How do I know it will fit my bathroom?
Each product page lists the dimensions published by the manufacturer. Before you buy, measure the space and check where your supplies and waste are: for a toilet, the pan outlet (vertical or horizontal) and the distance from the waste to the wall; for a basin, the number of tap holes; for a water heater or cylinder, the capacity, the height and the fixing centres. If in doubt, send us your measurements and we will check.
Which connections do I need?
The product page shows the connections the manufacturer states: tap thread (for example 1/2″ or 3/8″), whether flexible hoses are included, waste diameter or cistern inlet type. Products made for the UK usually connect to 15 mm or 22 mm copper pipe, while products for Spain and the EU usually use threaded fittings. Check they match your installation or allow for the right adaptors.
What water pressure does the product need?
Many thermostatic shower systems, taps and boiling-water taps state a minimum working pressure in bar on the product page. If your pressure is low, for example on a gravity-fed system with a cold-water tank in the loft, ask us before you buy: you may need a low-pressure model or a shower pump.
Who should install the product?
We recommend that a qualified installer fits it, following the manufacturer’s instructions. Gas water heaters must be installed and commissioned by an authorised gas installer (in the UK, a Gas Safe registered engineer). Electrical products (water heaters, electric showers, towel rails, smart toilets and pumps) need a suitable electrical supply connected by an electrician; in the UK an electric shower must be fitted by a qualified electrician, in line with Part P of the Building Regulations. Damage caused by incorrect installation is not covered by the guarantee.
Can I return a product that has been installed or unsealed?
Voluntary returns do not cover products that have been used, installed or handled so that they can no longer be sold as new, or products sent back without their original packaging or accessories; nor water-treatment spares whose seal has been opened. So please check the product and its dimensions before fitting it. If it is faulty, arrives damaged or does not match the order, we review and process it anyway. Full details are in Returns, Exchanges and Warranty.
What is the return period?
You have 30 calendar days from receipt. If the product is faulty, arrives damaged or does not match the order, the return is free. Within Spain voluntary returns are free too; €24.90 is deducted for the European Union and £34.90 for the United Kingdom. Full details are in Returns, Exchanges and Warranty.
What guarantee do the products carry?
All new products are covered by the 3-year legal guarantee of conformity (Royal Legislative Decree 1/2007). The manufacturer’s commercial warranty, where it exists, applies in addition. Some manufacturers make their own warranty conditional on professional installation; the product page and manual say so.
Which payment methods do you accept?
Visa, Mastercard and American Express, through a secure PCI DSS certified payment gateway. All prices include VAT and the invoice is emailed once the order is confirmed.
Can you help me choose?
Yes. Write to info@homiaro.com or call +34 612 46 05 12, Monday to Friday 9:00–18:00 (CET/CEST), and we will advise you based on the space, the connections, your water pressure and your budget.
Our policies
Customer support
Phone: +34 612 46 05 12
Email: info@homiaro.com
Opening hours: Monday to Friday, 9:00–18:00 (CET/CEST)
We answer emails within 2 business days.
Last updated: 21 October 2026.