Shipping and Payment Methods

1. Delivery destinations

We deliver to:

• Spain: the whole territory (mainland, Balearic Islands, Canary Islands, Ceuta and Melilla).
• European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia and Sweden.
• United Kingdom.

No other country is available: the checkout only lets you choose the destinations above.

2. Preparation and dispatch

Every order is prepared at and dispatched from our logistics centre in Fuenlabrada (Madrid, Spain). The dispatch email tells you which carrier is handling your order.

• If you confirm the order on a business day before 14:00, we prepare it that same day.
• If you confirm it after 14:00, at the weekend or on a public holiday, we prepare it on the next business day.
• Preparation takes between 0 and 1 business day.
• Straight after your purchase you receive a confirmation email. When we hand the parcel to the carrier, a second email follows with the tracking number.

3. Delivery times and cost by destination

Destination	Transit	Approximate total	Delivery charge
Spain (whole territory)	2–6 business days	2–7 business days	Free
European Union	5–7 business days	6–8 business days	Free
United Kingdom	5–7 business days, excluding customs clearance	6–8 business days	Free

Transit time starts when the order leaves the warehouse; the total time starts when the purchase is confirmed. Only Monday to Friday count, excluding national and local public holidays. The carrier delivers to street level at the address you gave us. When you receive bulky or fragile items (for example toilets, ceramic or stone basins and water heaters), check the package before signing for it; if you cannot, sign it as “unchecked” and keep the packaging until you have checked the product.

Carriers: parcels and small items travel with SEUR, GLS, Correos Express or DHL; bulky items (for example toilets, basins or water heaters) and palletised shipments with Palibex or Palletways Iberia. The dispatch email states which of them is handling your order.

4. When delivery is free

• Always: we do not charge delivery on any product, to any of the listed zones, whatever the order value.
• You do not need to reach a minimum spend or use a coupon.
• No product category is left out.

Electrical and electronic equipment (WEEE): if you buy an electrical or electronic product, such as a water heater, an electric shower, a heated towel rail, a pump or a smart toilet, you can hand the equivalent used appliance over to us for proper treatment, under Spanish Royal Decree 110/2015 on waste electrical and electronic equipment. Contact us and we will tell you how.

Taxes and customs formalities. The Canary Islands, Ceuta, Melilla and the United Kingdom are outside the customs and VAT territory of the European Union. For deliveries to these destinations the product price therefore does not include customs duties, import VAT or IGIC/IPSI, clearance fees or other local charges: the recipient pays them under the rules of the destination. Going through customs may delay delivery. None of this applies to deliveries to mainland Spain, the Balearic Islands and the European Union.

5. Tracking and delivery problems

• Your tracking number is emailed to you the moment the order leaves the warehouse.
• If tracking shows no change for more than 5 business days, let us know at info@homiaro.com.
• If the packaging arrives damaged, note it on the carrier’s delivery document and report it to us with photographs within 7 calendar days.

6. Payment methods

Payment is made online, before the order leaves the warehouse. You can use:

• Visa (credit and debit)
• Mastercard (credit and debit)
• American Express

After confirming the order you are taken to a secure payment gateway with PCI DSS certification. Your bank may ask for an extra 3-D Secure check. Your full card details are not stored on our system and we have no access to them. If the payment is not completed, the order is cancelled automatically.

The available methods are also shown during checkout. Paying by card carries no surcharge.

7. Prices, taxes and invoicing

• Prices on the website are in euros (€) and include the applicable Spanish VAT.
• You see the total amount before confirming the payment.
• Once the order is confirmed, the invoice is emailed to you automatically. If you need it in a company name, tell us before you buy.

8. Contact details

Company name: AZULEJOS JAVIER FERNANDEZ SL
NIF: B78841210
Inscrita en el Registro Mercantil de Madrid, tomo 7570, folio 65, sección 8.ª, hoja M-122475
Registered office: Calle de Nazaret, 12, 28941 Fuenlabrada (Madrid), Spain
Logistics centre (return address): Calle de Nazaret, 12, 28941 Fuenlabrada (Madrid), Spain
Phone: +34 612 46 05 12
Email: info@homiaro.com
Support hours: Monday to Friday, 9:00–18:00 (CET/CEST)